You retain control of your business
You own the equity, the customers, the commercial decisions and retain full control of your data. You also remain in charge of operating your business and managing staff.
Ocado Solutions cannot terminate the agreement; instead, you have the flexibility to end the arrangement at any time. We will also ensure strong protections for you in the unlikely case of change of control or insolvency.
We are partners with a shared goal
Each partner contributes critical elements to drive growth, retention, referral and spend in your e-commerce business. You provide the retail credentials in your market, we provide a comprehensive solution and online commercial advisory.
We plan, install and service the Ocado Smart Platform components you require (the mechanical handling equipment, the store pick module, the software platform, etc). You provide the real estate (the warehouse, the stores, the Click & Collect locations) and are responsible for the integration of the system.
We are vested in your success for the long term
Our solutions are intended to enable you to be fully profitable. We will commit significant capital upfront in the form of equipment and software provisioning.
Your success is our success: the more you grow, the more you will use our solutions contributing to our own growth. We are driven to constantly improve our proposition which also drives our own retail business.
You benefit from a wider partnership
You benefit from our R&D initiatives and expenditure; what we develop is available to all Ocado Smart Platform customers. New ideas, general knowledge and developments can be shared across multiple Ocado Smart Platfom customers.
We are ready to preserve confidentiality of partner identities and experiences where sensitive.
Our solution is flexible and aligned with your needs
The software platform can be bespoke; you can also develop on top of our platform with your own IT, technology and engineering teams.
The Ocado Smart Platform is modular in nature and our fees scale with your business. You only pay for capacity installed and live.