Our solution does not end with the provision of the platform and the automation. OSP clients benefit from a dedicated account management team and a comprehensive suite of support services.
Continuous ongoing support
Prior to going live, we provide training manuals and comprehensive familiarisation programmes for clients' management teams and operators to ensure they are well equipped to successfully run their operations.
After going live, our trained teams of engineers offer onsite client support 24/7 to maintain the material handling equipment that is part of our automated fulfilment solution.
For our platform, we also offer a 24/7 IT helpdesk and dedicated technical account management.
Through years of operating our successful dedicated online business, we have built experience and knowledge in all elements of e-commerce.
Platform clients have access to our subject matter experts and Ocado professionals to address strategic and operational challenges of their own business.
As the Ocado Smart Platform is a living and breathing platform, the software systems will be continuously developed and updated.
We will provide training and ongoing support, including how-to guides and a dedicated relationship management team; we intend to continuously develop and update the platform. We will use our knowledge of online retail from running our retail business to support our clients.